August, 2014
Radical Efficiency
in Community Care
CANES Community Care, ESS Support Services and Storefront Humber are pleased to announce a new initiative. They will be launching the Radical Efficiency Model (REM) this fall using the expert advice of consultants from the Innovation Unit of NESTA Labs in the United Kingdom. Martha Hampson is the Project Lead and Katharine Langford and Fan Sissoko are her Associates – all based in London. CANES, ESS and Storefront Humber have a long history of partnering to deliver home and community care throughout Etobicoke and beyond. All three agenies participating in the REM initiative have been accredited by Accreditation Canada based in Ottawa.
With seed funding from the Toronto Community Foundation (TCF) and support from the Ontario Community Support Association (OCSA), this tri-agency initiative will engage clients, caregivers, front-line staff, supervisors, senior managers, and Board members. Over the month of August all participants will review the preparatory materials and the case studies supplied by the Innovation Unit. Then they will be engaged in a two-day immersion workshop in September 2014 to launch the process.
All three agencies are committed to applying the Radical Efficiency Model to their respective service models over the coming year (2014/15). Facing budget pressures and increasing demand for more services all participating organizations will apply the model in search of developing different, better, lower cost service models. The goal is to produce the outline of a new service model and some cost projections to inform next year’s budget (2015/16). The agencies will examine the best practices of other not-for-profit organizations globally who have already applied the practical Radical Efficiency Model and have realized significant gains.
“We are excited about this new initiative and engaging our governors in the process” stated Darlene Dubbin, Board Chair, ESS Support Services. “We hope to co-design a Radical Efficiency Action Plan for the coming months – including identifying the external support required to make it happen,” she added.
Fred Peters, Board Chair, CANES Community Care added “with the absence of base funding increases to community support organizations we need to build a new partnership with all our users to drive design and contribute to the delivery of our services.” He noted that the Radical Efficiency Model “should help our new partnership develop new perspectives on our challenges, new perspectives on possible solutions, and identify truly different, better, lower cost approaches to community care.”
“Storefront Humber is well known in the community as a grass roots organization that focuses on quality services. We are excited about this innovative model and applying it to our agency to realize new cost savings and efficiencies,” stated Feiona Persaud, Interim Board Chair.
For more information contact:
Gord Gunning
Chief Executive Officer, CANES Community Care
P: 416-743-3326 x 229
Dolores Ellerker
Chief Executive Officer, Etobicoke Support Services
P: 416-243-0127 x 223
E: dellerker@esssupportservices.ca
Mary Hansen
Executive Director, Storefront Humber
P: 416-259-4207
