The Supervisor of Client Service/RPN (Floater) will be working within a multi-disciplinary team and is responsible for conducting in-home client assessments of client needs, providing care coordination and supervising a team of Personal Support Workers. This position is responsible for supporting staff both at assisted living sites and community programs and will assume acting Supervisor duties when required.

Although this position will be based out of our Head Office, your job duties require you to work at various site locations. As such, the location of where your workday will commence will vary between assisted living sites and head office.

Depending on business needs, the position will perform/assist with all or some of the following:

  • Supervise a team of 25+ Personal Support Workers and Home Support Workers
  • Assume acting supervisor duties during supervisor vacations, leave of absence etc
  • Conduct and/or support with initial and ongoing in-home client assessments/reassessments of clients' need for service according to Agency guidelines
  • Monitors work flow and provides guidance and supervision to PSWs including conducting in-home spot checks
  • Establish care plans based upon client health and functioning level, support network and home environment. Process referrals where required
  • Supervises a PSW team to deliver a value-added seamless service experience that meets customers’ needs and expectations
  • Supervising, coaching, training and supporting the PSWs to provide high quality customer focused service and family centered care
  • Assist with timekeeping of PSWs including approving, monitoring, and recording of time off, sick time, lieu time, vacation, and float day
  • Follow up on PSWs and clients complaints
  • Collaborate with other healthcare workers/agencies regarding clients health
  • Participates in PSW education and training such as teaching delegated acts on ongoing education
  • Maintains complete, accurate, clear and timely client files using approved formats
  • Demonstrate a positive professional attitude when representing CANES Community Care
  • Develops and maintains respectful and supportive environment to supportive to contribute to the integrated client service delivery
  • Prepare statistical reports and responsible for meeting targets of the program
  • Alternates 24-hour on-call responsibility on a rotation basis
  • Responsible for the implementation of CANES emergency preparedness plan for their program when needed
  • Contribute to a culture of client safety and employee Health and Safety, by complying with all safety practices of the organization, reporting unsafe practices and adverse events, and acting on safety recommendations.
  • Other duties as assigned


  • RPN designation required
  • Must be registered with the College of Nurses of Ontario
  • Ability to work remotely with minimal supervision
  • Fluency in English, additional language(s) an asset
  • Ability to work with diverse communities
  • Excellent oral and written communication, assessment and problem solving skills
  • Knowledge of computer programs i.e. interRAI Community Health Assessment Tool, Screener, Procura, Word, Excel, etc.
  • Valid class G driver’s license and access to reliable vehicle with valid insurance
  • Ability to work independently
  • Clear Police Reference Check with Vulnerable Sector Screening

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

CANES Community Care is an Equal Opportunity Employer

CANES is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Upon request, accommodation will be provided in all parts of the application and hiring process.

Expected start date: 2021-02-01

Job Types: Full-time, Permanent

COVID-19 considerations:
Personal Protective Equipment provided