CANES’ Privacy Statement:

Your privacy and the protection of your personal information are very important to CANES Community Care. We value your trust and therefore we will meet all legal obligations as they apply to the protection of your privacy.

The information you give us enables us to provide you with our services, keep you updated on our programs, our special fundraising endeavours, our volunteer opportunities etc. We do not sell nor trade our mailing lists.

For further information or to report a complaint about privacy, please contact CANES Privacy Officer, Mike Valkama, Chief Operating Officer, 416-743-3892 Ext. 241

or email our Privacy Officer at:


Complaints and Compliments

CANES encourages clients, family and members of the community to provide feedback about our services, including making complaints and offering compliments.  

CANES has in place a Complaint and Appeal Process that provides detailed information regarding how to lodge a formal complaint, and the process that will be followed to ensure that complaints are investigated and resolved.